Frequently Asked Questions
Find answers to your questions about our natural skincare, shipping, and more.
Are Jurlique products natural and organic?
Yes, we use high-performing botanical ingredients grown on our organic farm in the South Australian hills. Our products are formulated without parabens, polyethylene glycols, synthetic colors, or artificial fragrances.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied, items must be returned in their original condition to be eligible for a refund.
Do you test your products on animals?
Jurlique is committed to being cruelty-free. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Apple Pay.
How do I determine which products are right for my skin type?
You can use our online Skin Quiz or visit the 'Shop by Concern' section on our website. For personalized advice, our customer care team is available for virtual consultations.